Archives: FAQ

I’m a doctor or doctor’s office. How can we work together?

August 11, 2019

Pandia Health was founded by a doctor who understands firsthand the medical office experience. We endeavor to reduce frantic, last-minute birth control refill requests to keep your admin efforts down while also helping your patients stay compliant with their monthly medications. You can e-prescribe to our partner pharmacy and recommend our service to your patients. […]

Does Pandia share information with my primary care physician?

If you would like us to share information, we can send a copy of the prescription and medical records upon request.

Will my parents be alerted because I’m on their insurance?

It depends. In California, one option is to submit this form at least 2 weeks prior to having Pandia process your medication in order to maintain privacy. In general, medications are not listed on Explanation of Benefits (EOB) statements which are sent to the primary insurance holder after any services are rendered. However, if you are concerned, […]

Does Pandia share my information with anyone?

We only share your information with the minimum number of people possible to do our job according to the HIPAA laws.

Are my records kept private?

All health records are kept private and we employ robust encryption methods to protect your personal information. We adhere to the US government-mandated standards of HIPAA (the Health Insurance Portability and Accountability Act of 1996).

Does Pandia replace my primary care physician?

No. We recommend that you have a primary care physician for all your health concerns to provide a continuity of care across medical conditions. The doctors on the Pandia team function primarily to provide birth control. We recommend a pap smear every 3 years starting at age 21. If you are sexually active, we recommend […]

Can I talk to the same doctor again in the future?

Our doctors take shifts and work as a team, so you may not always speak with the same doctor. We do our best to accommodate consistency to provide you a streamlined experience.

Can I still talk to a doctor even if I just want to transfer an existing prescription?

You won’t need to speak to one of our doctors to transfer an existing prescription. Our doctors only communicate with patients who use our telemedicine service.

How many doctors provide consultations for Pandia?

We currently have twenty doctors on staff and will increase as we expand services to other states.

What is a partner pharmacy?

A partner pharmacy is an existing pharmacy with whom we have established a business relationship to fulfill the medication. We have carefully selected pharmacies in the United States who provide high quality service and believe in our mission.

How can I track my shipment?

You will be provided with a USPS tracking number via text or email.

How many months of pills can I receive at a time?

This depends on what your insurance will allow and what your doctor wrote. Pandia Medical Group’s doctors usually write for 1 year’s supply at a time and California law mandates that insurances allow 1 year’s supply at a time. If you have no insurance, we can ship as many months worth of medication as you […]